About Us

Last Updated:

Jan 22, 2009

Mission Statement and More

Mission

To provide the Toledo and surrounding area with the best emergency animal care possible and to be a valuable, positive contributor to the community through education and expanding emergency / urgent care services.

Promise

To constantly improve and set our goals higher while honoring our values and commitment to serve the emergency animal care needs of the community.

Philosophy

The emergency service is part of a TEAM with the owner and the referring veterinary professional, coordinating to provide constant, excellent, and advanced care for the family pet. It is a partnership, not a competition, and we strive to work with all members in the interest of the pet. We are Toledo's Emergency Animal Medicine.

Vision

To grow, adjust, change, and accommodate the needs of Toledo as the city and its population and beliefs change. To look for opportunities to keep emergency medicine affordable to as many people as possible with levels of care to fit the various budgets. To keep courtesy and respect for owners on a level as high as the physical and emotional needs of the pets. To have a working atmosphere that promotes self esteem and reduced stress in a high stress environment. To have a financially stable business with a contingent plan that keeps the service in place and in high standards regardless of ownership.

Values

Veterinary Care

Quality Care

Compassionate Care

Great Customer Service

Honesty and Integrity

Knowledge and Education

People, Pets, and Partnerships

Change, New Ideas, and Improvements

TEAM Members

Sound Financial Business Practices

Cleanliness and Organization

The Human Animal Bond

Gentle, Kind, Humane Euthanasia

Goals

AAHA Accreditation - achieved

24-7 Veterinary Care

Attract and Retain an Emergency Specialist

Develop a Large Animal TEAM

Expand Our Current Facility

Ultrasound

Avian and Exotic Intensive Care Unit

TEAM Speaking at Local Groups on Emergency Care

Elementary School Education on Pet Care and Safety

Partnership with Local Veterinary Technician College

Internship Program for Veterinarians and Technicians

A Stellar Reputation with Clients and Veterinarians

Pay Scale and Benefits to Retain Quality TEAM Members